HiFiSoundGear.com Extended Warranty Policy
Introduction
At HiFiSoundGear.com, we pride ourselves on providing our customers with the highest quality high-end audio equipment. To enhance your shopping experience and provide you with greater peace of mind, we are pleased to offer a free extended warranty on all our products. This policy outlines the details and terms of our extended warranty program.
Extended Warranty Coverage
1. Duration of Coverage
Our extended warranty covers all products purchased from HiFiSoundGear.com for a period of five (5) years from the date of purchase. This is in addition to any manufacturer’s warranty that may be provided.
2. What is Covered
Cables: If any cable purchased from HiFiSoundGear.com goes bad during the warranty period, we will replace it free of charge.
Products: If any product requires maintenance or warranty repair during the warranty period, we will handle the repair or replacement at no cost to you.
3. What is Not Covered
This extended warranty does not cover damages or malfunctions caused by:
Misuse, abuse, or improper handling of the product.
Unauthorized modifications or repairs.
Accidental damage, such as drops or spills.
Normal wear and tear.
Warranty Claim Process
1. How to Make a Claim
To make a warranty claim, please follow these steps:
Contact Us: Reach out to our customer service team via email at info@hifisoundgear.com or call us at (888) 926-8024. Provide your order number, a detailed description of the issue, and any relevant photos or videos.
Evaluation: Our team will evaluate your claim and determine whether the issue is covered under our extended warranty.
Repair or Replacement: If the issue is covered, we will arrange for the repair or replacement of the item. We will provide you with a prepaid shipping label to return the defective product if necessary.
2. Shipping Costs
We will cover all shipping costs associated with warranty claims, including the cost of returning the defective item to us and shipping the repaired or replacement item to you.
Contact Information
For any questions or assistance regarding our extended warranty policy, please contact us:
Email: info@hifisoundgear.com
Phone: (888) 926-8024
Address: 5023 W 120th Ave, #303, Broomfield CO 80020
Additional Information
This extended warranty is provided exclusively by HiFiSoundGear.com and is not an obligation of the original manufacturer.
This policy is subject to change without prior notice. Please refer to our website for the most current version of our extended warranty policy.
Thank you for choosing HiFiSoundGear.com for your high-end audio equipment needs. We are committed to ensuring your satisfaction with our products and services.
