HiFiSoundGear.com Extended Warranty Policy
1. Introduction
This Extended Warranty Policy ("Policy") is provided by HiFiSoundGear.com ("Company," "we," "us," or "our") and applies to all products purchased directly from our website. This Policy sets forth the terms and conditions under which the Company offers an extended warranty to customers ("you," "your"). By purchasing from HiFiSoundGear.com, you agree to be bound by this Policy.
2. Warranty Coverage
2.1 Duration of Coverage
The extended warranty applies to all eligible products for a period of five (5) years from the original date of purchase. This warranty extends beyond any applicable manufacturer’s warranty but does not supersede or modify the manufacturer’s original terms.
2.2 Covered Products and Scope of Coverage
(a) Cables: Any cable purchased from HiFiSoundGear.com that experiences failure due to manufacturing defects within the warranty period will be replaced at no charge. (b) Products: If a product requires maintenance or warranty repair due to a manufacturer defect within the extended warranty period, we will facilitate repair or replacement at no cost to you, subject to the terms outlined in this Policy.
2.3 Exclusions and Limitations
This extended warranty does not cover:
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Damage resulting from misuse, abuse, or improper handling.
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Unauthorized modifications, repairs, or tampering.
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Accidental or intentional damage, such as drops, spills, or exposure to extreme environmental conditions.
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Normal wear and tear, including cosmetic damage that does not affect functionality.
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The manufacturer and HiFiSoundGear.com will investigate the item to determine whether the damage is accidental or intentional, and warranty coverage may be refused at our discretion.
3. Warranty Claim Process
3.1 Initiating a Claim
To initiate a warranty claim, you must:
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Contact our customer support team via email at info@hifisoundgear.com or by phone at (888) 926-8024.
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Provide your original order number, a detailed description of the defect, and any supporting evidence (e.g., photos or videos).
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Await further instructions from our support team regarding the next steps for evaluation.
3.2 Evaluation and Resolution
(a) Upon receiving your claim, we will assess whether the issue is covered under this Policy. (b) If the claim is approved, we will determine whether to repair or replace the product at our discretion. (c) If a return is required, we will issue a prepaid shipping label for you to return the defective product to us.
3.3 Shipping Costs
We will cover all reasonable shipping costs related to approved warranty claims, including return shipping and shipment of the repaired or replacement product.
4. Limitations of Liability
(a) This extended warranty is non-transferable and applies only to the original purchaser. (b) Under no circumstances shall HiFiSoundGear.com be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the product. (c) This Policy does not create any rights beyond those expressly stated herein, nor does it modify any statutory warranty protections applicable under consumer protection laws.
5. Policy Modifications
HiFiSoundGear.com reserves the right to modify, amend, or discontinue this extended warranty at any time without prior notice. The latest version of this Policy will be available on our website.
6. Contact Information
For any inquiries regarding this Policy, please contact:
HiFiSoundGear.com
5023 W 120th Ave, #303
Broomfield, CO 80020
Email: info@hifisoundgear.com
Phone: (888) 926-8024
By purchasing from HiFiSoundGear.com, you acknowledge and agree to the terms of this Extended Warranty Policy.