First off all the customer service and experience from hifisoundgear has been 5+ stars! Very quick replies and Adam even sends each customer a personalized video response. It just shows you how much they value their customers. About the Rex 5’s they sound amazing after EQ-ing, especially the custom EQ. The only issues I’ve had is very spotty app connection to the Fokus App (sometimes they just don’t connect). There’s no way to know what the battery life is for the case and it seems the case provides much lower battery capacity than the advertised 20+ hours. Finally you need to go to around 80% volume to get a good listening volume so there’s not a lot of headroom for loudness. Other than that, the audio quality and comfort are amazing, the esthetics are great and the ANC is surprisingly good too. I just had to knock a star off for the other issues. I would still highly recommend these!
It was my first time purchasing from this store. Very positive experience. Would definitely consider buying from them again and can recommend them to anyone looking for high quality audio products.
The Noble FoKus Rex 5 are absolutely top-tier, and they’ve earned a spot in my daily rotation. Easily among the best two TWS buds I’ve ever owned. HiFiSoundGear hooked me up with a fantastic deal, fast shipping, and even a personalized video. They’ve definitely won me over as a repeat customer!
Great product. Sound quality is like something i’ve never hear before. Detail is so pronounced and easy to imagine. Very satisfied with the purchase.
The Noble Audio Knight is a really cool product. It's solidly built with a really nice cable, and it sounds great. The separation of the highs, lows and mids is terrific. I was never really able to heart the texture of bass guitars until I tried these IEMs. The soundstage and everything else is really source dependent, but the detail retrieval could be a little better. Overall, an awesome entry level IEM that sounds as good, if not better, than it's price tag.
Adam and Alexa at HifiSoundGear are awesome at personalized customer service (the video thank you was a really sweet touch). They are easy to reach and quick to respond to inquiries. We had an issue come up with UPS and they worked hard to get it straightened out. This company also honors their veteran customers with a nice discount-thank you!
The Noble Fokus line is the best TWS I've heard. Excellent service from HifiSoundGear -- I'm a satisfied repeat customer (quick shipping, had to make a return and they were fantastic, great follow up, etc). Highly recommend the TWS and HifiSoundGear.
Adam and Alexa were total professionals. Adam went above and beyond as to send me a personalized video explaining the process and what I would expect after placing my 64Audio custom IEM order. He did this the day before his wife was due to give birth!!! He only told me this to warn me that he may be a bit late to answer emails or calls due to his child being born. However, he did make sure I had a point of contact in Alexa. She was very prompt in her call backs and email responses. I typically heard back within the same day or by the next day at the latest. This was my first time doing this and of course I had lots of questions as this was a big investment and they were more than helpful and very kind and understanding at the same time. Truly a class act and I wish you all the very best with your business and your newly expanded family. God bless!
Really enjoying my purchase of the Noble Fokus Amadeus. I was very impressed with the personal level of service HiFiSoundGear provides. Will definitely be back.
These are by far the best IEMs (wired or wireless) I have ever heard. That said, the software could use some polish. The ANC settings are not persistent. Basically, every time you use them, you have to go into the Noble app to select your desired setting. Sometimes it's off, sometimes it's on, and sometimes it's in ambient mode; totally a crapshoot every time. Additionally, there is no way to determine the battery level of the case.
Were it not for these two issues, they'd easily be 5 stars.
1st class service, very good customer care..excellent product, great delivery.
Would not hesitate to order again from HiFiSoundGear.
The difference in sound compared to all other brands I've tried, this product stands out easily. All the different options you get from the EQ from the noble app has to be used no doubt to make this product stand out though. And on top of that I've also got a generous discount for my Rex 5 for being a veteran.
These are excellent buds, especially for people with smaller canals. Adam is fantastic to work with. Would absolutely use them again - in fact I’m already a repeat customer!
Product works great and shipped promptly
Hifisoundgear has THE best customer service period ! The Noble Fokus Rex5 is THE best sounding wireless earbuds ! The Rex5's have one HUGE ! drawback : earbud nozzle size ! , otherwise app just about perfect . I still cant believe hifisoundgear offers 5 year guarantee , & yes after 3 years of almost constant use - shipped them back ( sounded off-spec ) , received new pair in 5 days !
I LOVE bass, but often when something has a lot of it. You get awful highs, nonexistent mids or close to it and overall muddy sound. These dont do that at all. The lows are genuinely surprising, the cable and connections are all really nice and chunky and made of metal. I usually carry some Sony wf-1000xm5s as my go to earbud, but these might replace em. The impedance dongle works, but I really don’t think they “need” the extra push. It of course takes away some of your volume and generally just seems unnecessary to me. But hey it does give you even more bass if you want to go crazy with it.
Shipping and customer service were all awesome, I’ll definitely be coming back here. It was shipped super fast, packed well. Showed up no damage or anything to the packaging.
Please supply your customer service phone number nead to return this item
Ronald,
Sorry to hear your FoKus Prestige didn't live up to the expectations!
Sounds like Alexa got a hold of you and got you a return label for your FoKus Prestige. Sounds like we're exchanging it for a new set under warranty. Glad she could take care of that for you!
If you need anything else, please call us at (888) 926-8024 for assistance!
FYI: It's also referenced at the top right of the page - you can click-to-call and it'll get you to the right place.
Otherwise, feel free to email us at info@hifisoundgear.com or use the chat function on the site! All 3 ways will get you to the right place.
Have a great weekend!
This is such an amazing offer and I hope HiFiSoundGear gets the attention they deserve with the deals and support they offer.
Ifi makes the best DAC/AMPs in my opinion. The filters and XBASS are sooo good. This thing can power pretty much all you need.
These IEMs are amazing! They are the closest sounding to open back headphones I have heard from IEMs. They solidified my choice to finally get custom IEMs and I am going with FIR through HiFiSoundGear! Love the customer support from yall!
The MkII is a great upgrade from the original VZR Model One.
The hybrid earpads are very breathable and far more comfortable for long sessions, especially as someone who wears glasses. I much prefer them over the leather pads. The only downside was some initial off-gassing; I had to let them air out for two days before wearing them, but it was only a minor inconvenience.
Sonically, the MkII leans more neutral and focused than the first model, with the Talisman noticeably boosting clarity. Positional audio is excellent, I could easily pick out enemy movements in shooters and in the recent Battlefield 6 beta, making the experience even more immersive.
Build quality is solid and visually pleasing. I also noticed that there is some sort of coating on the drivers.
Once again, VZR are my daily headphones. :>
They're very convenient for listening on the go or when in the gym, but I always feel them behind my ear and they tend to get a little bothersome after a while. The rubber ear hooks are very flexible but in turn this makes them feel less secure. After a few days the channels went out of sync but factory resetting solved this. The sound is fine for a bluetooth dac and is pretty neutral to my ears. All in all, they're very convenient when you just want to pop them in and listen without worrying about cables and microphonics.
Amazing people to deal with. I’ve found my new go to store for electronics needs. Couldn’t ask for anything more. Simply put, OUTSTANDING service from order to delivery
AAAAAA+++++