Ordering Process:
At HiFiSoundGear, we understand that the journey to perfect audio is unique for every individual. We also understand that the custom IEM ordering process can be confusing at times. That's why our custom IEM ordering process is designed to be as seamless and supportive as possible.
Here's how we do it:
1) Choose your custom IEM model, add to cart, and proceed through checkout. This authorizes payment for the base IEM, and gets the ordering process started.
2) We'll reach out with an order confirmation and send you a form with instructions on choosing your custom options. You can fill out the form yourself, or contact us by phone or email. We're happy to fill in the options for you - just let us know what you're looking for!
3) If you've chosen any options that have an extra cost associated with them, we'll handle it at this point of the process with an invoice. (Custom artwork, wood faceplates, etc.)
4) We'll find a few audiologists in your area and work on helping you get an appointment set for your impressions! All you need to do is show up. We'll provide you with a special guide and instructions for your audiologist.
5) Send us pictures of your impressions so that we can verify whether they can be used for production. This prevents the headache of shipping your impressions only to find that they are not detailed enough.
6) We'll send you a shipping label and a confirmation sheet for your impressions, marked and addressed to the right place.
7) We'll confirm that your impressions have been received, and that the production of your custom IEMs has begun! Expect to wait 4-6 weeks for production and final shipment. (Bellos Audio X-Series are 1-week production time)
As always, we're available to help at any point of the process. Just reach out by phone at (888) 926-8024 or by e-mail at info@hifisoundgear.com.
Returns
Refunds, returns, and exchanges are NOT available for custom IEMs after your order has been submitted and production has started, due to the highly custom nature of the product.